Frequently Asked Questions
- What products does VAYNORI supply?
VAYNORI supplies inflatable pool rings, pool loungers, party floats, drink floats, inflatable seats, and other pool and outdoor inflatable products. We offer ready-stock products, wholesale orders, mixed-product orders, and custom manufacturing.
- Do you accept retail orders?
Yes. Selected ready-stock products can be purchased in small quantities through our online shop. Product availability and shipping options may vary by destination.
- What is the minimum order quantity for wholesale orders?
Many ready-stock products are available from approximately 10 pieces. The exact minimum order quantity depends on the product, packaging, inventory, and shipping method. Please check the product page or request a quote for confirmation.
- Can I mix different products or designs in one wholesale order?
Yes. Mixed wholesale orders are available for many ready-stock products. You may combine different designs or product types, subject to inventory, carton requirements, and the minimum quantity for each item.
- Do you manufacture custom pool floats?
Yes. We support custom shapes, sizes, colors, printed logos, artwork, packaging, and private-label projects. Send us your design concept, reference image, product link, quantity, and delivery country through our Request a Quote form.
- What is the minimum order quantity for custom products?
Custom minimum quantities depend on the product structure, material, size, printing method, packaging, and production requirements. You may submit a request for any quantity, and we will advise whether ready-stock customization, sampling, or full custom production is the best option.
- Can I order a sample before bulk production?
Samples may be available for suitable projects. Sample fees, tooling costs, customization costs, and shipping charges depend on the product and design. Sample approval may be required before bulk production begins.
- What information should I provide for a custom quotation?
Please provide:
• Product type or reference link.
• Preferred size and shape.
• Estimated quantity.
• Colors, logo, or artwork.
• Packaging requirements.
• Delivery country and postal code.
The more complete the information, the more accurately we can estimate pricing, production time, and shipping.
- How long does production take?
Ready-stock orders can usually be prepared faster than custom orders. Custom production time depends on the design, quantity, materials, printing, packaging, and production schedule.
We will provide an estimated lead time after reviewing your requirements. Production begins only after the order details, payment, and any required artwork are approved.
- Do you ship internationally?
Yes. We serve customers in the United States and other major international markets. Available shipping methods include parcel, air, sea, and other logistics options depending on the destination and shipment size.
- How is shipping calculated?
Shipping costs depend on the destination, product volume, weight, quantity, carton size, and shipping method.
If checkout displays “Shipping Cost to Be Confirmed,” the website total does not include the final shipping charge. We will review your order and send the available shipping options and final invoice before requesting payment.
- Are customs duties and import taxes included?
Unless otherwise stated in writing, import duties, taxes, customs fees, and local clearance charges are not included. These charges may be collected by the carrier, customs authority, or local government and are normally the customer’s responsibility.
- What payment methods do you accept?
Available payment methods are shown during checkout or confirmed in the quotation. For bank-transfer orders, please wait for our confirmation email and final invoice before making payment.
- Can I cancel or change an order?
Ready-stock orders may be changed or cancelled before packing or shipment, subject to confirmation.
Wholesale and custom orders generally cannot be cancelled or changed after material purchasing, printing, artwork approval, packaging, or production has begun. Please contact us as soon as possible if a change is required.
- What if my order arrives damaged or incorrect?
Please contact us within 7 days after delivery. Include your order number, a description of the issue, photographs or videos of the product, and photographs of the outer packaging and shipping label.
Keep all products and packaging until we complete our review. Please see our Shipping & Returns Policy for full details.
- How can I contact VAYNORI?
For product questions, wholesale orders, or custom projects, submit the Request a Quote form at:
You may also email us at: