Last updated: September 21, 2026
This Shipping & Returns Policy applies to orders placed through https://vaynori.com. VAYNORI is operated by Yiwu Xiaoyu Cultural Products Co., Ltd.
- Shipping Destinations
We ship to the United States and other major international markets. Available shipping methods, costs, and delivery times depend on the destination, product type, quantity, package size, and customs requirements.
If checkout displays “Shipping Cost to Be Confirmed,” the displayed order total does not include the final shipping charge. We will review the order and contact you with the available shipping options and final invoice before requesting payment or shipping the goods.
- Order Processing
Ready-stock retail orders are normally prepared after product availability and payment are confirmed.
Wholesale and custom orders require confirmation of product specifications, quantities, packaging, production time, shipping method, and final costs before production or shipment.
Processing and production estimates are not guaranteed delivery dates. Delays may occur because of production schedules, weather, carrier operations, customs inspections, holidays, or other circumstances outside our reasonable control.
- Shipping Costs and Delivery
Shipping costs may be calculated at checkout or confirmed separately by email.
For retail orders shipped to the United States, orders under USD 59 are charged a flat shipping fee of USD 4.99. Eligible orders of USD 59 or more receive free standard shipping.
Estimated delivery for standard retail shipments to the United States is generally 8–18 business days after the order is processed and shipped. Delivery times are estimates and are not guaranteed.
Delivery estimates begin after the order, payment, and any required artwork or customization details have been approved. Tracking information will be provided when available.
Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, unsuccessful delivery, refusal of delivery, or failure to collect a shipment may be charged to the customer.
- Customs Duties and Taxes
International orders may be subject to import duties, taxes, customs fees, brokerage charges, or other government charges.
Unless otherwise agreed in writing, these charges are not included in the product price or shipping quotation and are the customer’s responsibility. Customs processing may delay delivery.
- Order Changes and Cancellations
For ready-stock orders, please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after an order has entered packing or has been shipped.
Wholesale or custom orders cannot normally be changed or cancelled after production, material purchasing, printing, packaging, or artwork approval has begun. Any approved cancellation may be subject to costs already incurred.
- Returns for Ready-Stock Retail Products
You may request a return of an eligible ready-stock retail product within 14 days after delivery.
To qualify for a return, the product must be:
• Unused, uninflated, and undamaged.
• In its original packaging.
• Complete with all accessories, labels, and included items.
• Accompanied by proof of purchase.
For hygiene and safety reasons, products that have been inflated, used in water, worn, altered, washed, damaged after delivery, or returned without their original packaging are not eligible for return unless they were defective when delivered.
Please contact us for return authorization before sending any product. Unauthorized returns may be refused.
Unless the return is caused by our error or a confirmed product defect, the customer is responsible for return shipping, customs charges, and related costs. Original shipping costs are generally non-refundable.
- Wholesale and Custom Products
Wholesale orders, mixed-product orders, private-label products, logo-printed products, customized colors, customized packaging, made-to-order products, samples, and other custom products are not returnable or refundable for change of mind.
If wholesale or custom goods are materially defective or do not match the written specifications approved for the order, please contact us within 7 days after delivery.
We may request clear photographs, videos, packaging images, quantity records, or other evidence needed to review the claim. Depending on the circumstances, we may offer replacement goods, replacement parts, repair, a partial refund, credit, or another reasonable solution.
Minor differences in color, measurements, printing position, packaging, or appearance that fall within agreed production tolerances are not considered defects.
- Damaged, Defective, Incorrect, or Leaking Products
Please inspect the shipment promptly after delivery.
If an item arrives damaged, defective, missing, incorrect, or has an air leak caused by a manufacturing defect, please contact us within 7 days after delivery and provide:
• Your order number.
• A description of the problem.
• Clear photographs of the product.
• A short video clearly showing the defect or air leak.
• Photographs of the outer packaging and shipping label.
• The affected quantity.
If an inflatable product has a verified manufacturing defect or air leak, the customer does not need to return the product unless we specifically request it.
After reviewing and approving the claim, we may provide a replacement, replacement parts, a full or partial refund, store credit, or another reasonable solution at no additional cost to the customer.
Damage caused by misuse, sharp objects, over-inflation, improper inflation, improper storage, accidents, exposure to excessive heat, or normal wear and tear is not considered a manufacturing defect.
Please keep the product and all packaging until the claim has been reviewed. Do not discard or return damaged goods unless instructed by us.
- Refunds
Approved refunds will be issued to the original payment method where reasonably possible. For bank-transfer orders, we may request verified banking information to complete the refund.
We normally process approved refunds within 5–10 business days. Additional time may be required for the refund to appear in your account, depending on your payment provider or financial institution.
For non-defective returns, original shipping charges, return shipping costs, customs charges, banking fees, and transaction fees are generally non-refundable where permitted by law.
No return shipping charge will apply when we confirm that the product was incorrect, materially defective, damaged before delivery, or affected by a verified manufacturing-related air leak.
- Exchanges
We do not offer direct exchanges.
If you need a different product, color, size, or design, please request a return for the eligible item and place a new order separately.
Verified defective, damaged, incorrect, or leaking products may be replaced without requiring the original product to be returned.
11. Lost or Delayed Shipments
Please contact us if tracking has not updated for an extended period or if a shipment appears to be lost.
We will assist with a carrier inquiry or claim. A shipment is not considered lost until the carrier has completed its investigation. Delays caused by customs or carriers do not automatically qualify for a refund.
12. Legal Rights
Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country or region. Where mandatory law provides greater rights, those rights will apply.
13. Contact Us
To request a return, report a damaged shipment, or ask about shipping, contact:
VAYNORI
Operated by Yiwu Xiaoyu Cultural Products Co., Ltd.
Website: https://vaynori.com
Email: mayunxiang939@gmail.com